Research, in my opinion, is an open term with a loose definition. As previously mentioned, our designers do enormous amounts of market research, analysing trends, reading articles, attending online forecasts, and before COVID, travelling to many trade shows around the world. We also spend time with textile mills discussing new technologies in yarn and finishing processes to understand the capabilities in creating soft furnishings. However, an important part of the research process that is not highlighted enough is the conversation we engage in with our team. A vital component to the success of a new range is to seek out diverse opinions from everyone in the department, not just the designers. This can include customer service, who are the front line of our feedback, as well as our marketing team, who launch the product into the market and understand how consumers absorb information online and in print.