Introduction
Dollar Curtains & Blinds Pty Ltd ACN 068 338 787 and its related entities (dc+b, we, us, our) is committed to complying with applicable privacy laws in relation to the personal information that we collect in the course of running our business.
We may authorise certain third party entities to operate a ‘dollar curtains + blinds’ franchise (Franchisees). Franchisees are independent entities and are not our related entities. Franchisees are responsible for their own privacy practices and may have privacy policies which differ from ours. Please contact your Franchisee directly for further information.
Please take a moment to read our Privacy Policy as it explains:
We may, in connection with particular products or services we offer or provide to you, make other privacy disclosures to you or seek your authority to use your personal information in ways which are different from or more specific than those stated in this Privacy Policy. In the event of any inconsistency between the provisions of this Privacy Policy and those other disclosures, the other disclosures will apply. Where applicable privacy laws provide for exceptions or exemptions, we may rely on those exceptions or exemptions in our information handling practices.
We may amend this Privacy Policy at any time and for any reason. The updated version will be available on our Website.
This Privacy Policy (other than section 10) explains how we manage personal information about individuals other than employees. Section 10 explains the position of employees.
Key definitions
In this document:
1. How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way.
Some of the common ways in which we may receive personal information directly from you include:
Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, your employers, contractors, our clients, business partners, referees, government bodies (e.g. police checks, if required), academic and professional bodies (e.g. to validate details and currency of qualifications).
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
The types of personal information we collect about you depends on the circumstances in which the information is collected. Typically, the types of personal information we may collect can include (but is not limited to) your name, address, email address and phone numbers. We may also collect your house plans as part of providing a quote, and such plans sometime contain your name and other personal information.
If we enter into contracts with you, request or receive products or services from us or have any other commercial dealings with us, we may also collect your signature, date of birth, credit card and/or banking details, and billing information.
If you are an individual contractor to us or apply for a role with us, we may also collect information relevant to your engagement with us including qualifications, length of engagement, resume, current and former employment details, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of our equipment (e.g. phones, computers and vehicles).
If we need to confirm your identity, we may collect a copy of appropriate identification.
If you access our Website or if you download and access any of our apps, we may:
If you call us via telephone, we may monitor and in some cases record such telephone conversations for staff training, quality assurance and record-keeping purposes.
If you attend a premises we operate or manage, we may:
We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act. The main types of sensitive information we may collect include:
If you do provide sensitive information to us for any reason (for example, if you provide us with information about a health condition, injury or disability you have), you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested products or services and/or certain functionality of our Websites and apps.
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.
We may use or disclose your personal information:
In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.
Some of the specific purposes for which we collect, hold, use and disclose personal information are as follows:
We may disclose your personal information to third parties in connection with the purposes described in section 3 of this Privacy Policy. This may include disclosing your personal information to the following types of third parties:
We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.
If we disclose information to a third party who is handling it on our behalf, we generally require that the third party protect your information to the same extent that we do.
If you post information to certain public parts of our Website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.
We strive to ensure the security, integrity and privacy of personal information on our Website and collected by us in the course of providing our products and services to you and update our security measures in light of current technologies. We use reasonable endeavours consistent with applicable privacy laws to maintain appropriate physical, procedural and technical security at our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information. We use a range of security measures to protect the personal information we hold, including by implementing IT security tools to protect our electronic databases.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law. We may need to retain records containing personal information to comply with record keeping obligations, and for other legitimate business purposes (such as quality assurance).
6.1 Overview
Like most businesses, marketing and advertising is important to our continued success. We therefore like to stay in touch with customers and let them know about new offers and opportunities.
We may provide you with information and advertisements about products, services and promotions either from us, our Franchisees or from third parties which may be of interest to you, where:
6.2 Direct marketing
We conduct direct marketing through various channels, including over the phone and by e-mail, SMS and post.
If you would like us to stop sending you direct marketing communications, you can request this by contacting our Privacy Officer (see contact details in section 12 of this Privacy Policy). Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not wish to receive further marketing information from us by email.
Please note that there are certain types of communications that you may not be able to opt-out from, such as communications that we are required or permitted by law to send you.
If you wish to unsubscribe from direct marketing you have received from a Franchisee, please contact that Franchisee directly.
6.3 E-mail analytics
Like many organisations, we use e-mail analytics to track and measure the success of our e-mail newsletters and other e-mail campaigns.
We use various technologies (such as tracking pixels) to collect information such as: which of our emails you have opened, which links you have clicked, which email client you are using, whether you opened our e-mail on a computer or mobile device, and the geolocation of your IP address. We use this data to analyse and improve the performance of our e-mail campaigns.
6.4 Internet advertising
We may also collect use information about you for the purposes of online targeted advertising services that help our ads to reach you (and other people who may be interested in our products and services) on websites, apps and social media platforms across the Internet. These online targeted advertising services are operated by third party vendors, such as Facebook, Instagram, Google and LinkedIn.
Some of these services work by using non-identifying data about your behaviour and demographics that has been collected through cookies and other tracking technologies (such as pixels and device identifiers) when you use the Internet, including when you move between different websites and apps and use different devices. For example, third-party vendors may use cookies and/or device identifiers to serve ads based on your past visits to our websites. Your browser or device may provide you with the option to disable or opt-out of some of these cookies and other tracking technologies (such as device identifiers).
Other services require us to use limited amounts of your personal information. For example, we may include your information in a customer list that we provide to selected online advertising service providers so that we can conduct audience-based advertising. This allows us to show our ads to you (if you also use those platforms) and to other users of those platforms who share similar characteristics with you. The customer list is usually hashed (to improve security and confidentiality) before it’s processed by the service provider to target and serve our ads.
The data that is collected through these cookies and other tracking technologies, or provided by us, may be combined with other data (supplied by our advertising service provider, or third parties) to improve the targeting and serving of ads.
Our online advertising service providers also help us by measuring the effectiveness of our ad campaigns (e.g. conversion tracking) and providing us with analytics data that we use to inform and optimise our ad campaigns. These analytics are based on data that may be collected through cookies and other tracking technologies. The analytics data we receive is generally aggregated and non-identifying.
When we use any advertising service that requires us to use or disclose your personal information, we will only do so if we are permitted to do so by applicable privacy laws. You can notify us at any time if you would like us to stop using your personal information for these targeted advertising purposes. Our contact details are set out in section 12 of this Privacy Policy.
You can also:
A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements, allow essential parts of our Website to operate for you, to record that a visitor to our Website has viewed a webcast, to operate the online notification form and to operate our content management system. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.
We may use third party vendors to show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our Website and other internet activity. We may also use analytics data supplied by these vendors to inform and optimise our ad campaigns based on your prior visits to our Website.
You may contact our Privacy Officer (see section 12) to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access (which we will only do in accordance with applicable laws), we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to the personal information we hold about you.
We endeavour to ensure that the personal information we hold is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. We generally update your customer information on request, with your consent in writing via post or email. We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.
Some of the third parties to whom we disclose personal information may be located outside Australia. The countries in which such third party recipients are located depend on the circumstances. In the ordinary course of business, if you purchase products, we commonly disclose personal information to the manufacturer who is located in China. The personal information contained in these purchase orders is generally limited to the relevant customer’s surname.
From time to time we may also engage an overseas recipient to provide services to us, such as cloud-based storage solutions.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business.
Whenever we transfer your personal information outside of Australia, we will do so in accordance with the requirements of applicable privacy and data protection laws. We may disclose your personal information to overseas recipient without your consent where permitted by the Privacy Act (and, in such circumstances, we will comply with the applicable requirements of the Privacy Act in doing so).
We collect information in relation to employees as part of their job application and during the course of their employment, either from the employee directly or, in some cases, from third parties such as recruitment agencies, referees, government bodies (e.g. police checks, if required) and academic and professional bodies (e.g. to validate details and currency of qualifications).
The information we collect may include contact details, qualifications, resume, current and former employment details, pay rate and salary, bank details, feedback from supervisors and training records.
We may also collect details of disabilities, allergies and health issues that may impact the employee’s role, or which arise while on our premises or in the performance of the employee’s duties, so we can accommodate and otherwise assist the employee with any such health requirements or incidents.
We collect camera/video footage of employees while on our premises (via CCTV) and logs of the employee’s usage of our equipment (e.g. phones, computers and vehicles) on a continuous and ongoing basis using various technologies, including monitoring:
We may also collect and use biometric information and templates (such as fingerprints) in order to utilise time sheet or attendance monitoring technologies.
Under the Privacy Act, personal information about a current or former employee may be held, used or disclosed in any way that is directly connected to the employment relationship. We handle employee information in accordance with legal requirements and our applicable policies in force from time to time.
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, including if you believe we have breached the APPs, please contact our Privacy Officer (see section 12).
When contacting us please provide as much detail as possible in relation to your question, concern or complaint.
We take all complaints seriously and will respond to your complaint in accordance with any applicable timeframes imposed by law and otherwise within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
The contact details for our Privacy Officer are as follows:
Postal address: Dollar Curtains & Blinds Pty Ltd
Attention: Privacy Officer
Building 8/ 97-107 Canterbury Rd
Kilsyth VIC 3137
Telephone: 03 9237 1200
Email: customerservice@dollarcurtains.com.au
13. Links
Our Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices and procedures.
We use social media platforms such as Facebook, Google, Instagram, YouTube, Pinterest and LinkedIn to communicate with the public about our services and businesses. We may collect the information that you choose to share with us through these platforms, including photos, videos and comments and posts.
These social media platforms have their own privacy policies, and may handle your information for their own purposes. You can access the privacy policies for these platforms by visiting their websites.
If you choose to use these social media platforms to communicate with us, please be mindful that certain pages within these platforms may be publicly available. We encourage you to use the privacy settings available on each platform. If you would like to contact us directly, you can do so using the contact details in section 12.
We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.
Dollar Curtains & Blinds Pty Ltd ACN 068 338 787 and its related entities (we, us, our) is collecting your personal information to assess your suitability for a contractor role with us and, if successful, to administer and manage your engagement with us.
In addition to the information you provide to us directly, we may also collect information about you from third parties, such as referees (e.g. your previous customers or employers), from government agencies and background screening providers (e.g. criminal and credit history checks) and academic and professional bodies (e.g. to validate details and currency of qualifications).
If you are successful and we engage you as a contractor, we may:
If you do not provide any of the information requested, we may not be able to properly consider your application or make an offer for a contractor role with us.
To assess and progress your application and administer your ongoing engagement with us, we may disclose the personal information it collects to:
Some of the service providers and suppliers we utilise are located outside of Australia (including in China), and so your personal information may be disclosed to recipients outside Australia.
Our privacy policy available at https://www.dollarcurtainsandblinds.com.au/more-from-us/privacy-policy/ states how you can seek to access or correct any personal information we hold about you, how to complain about a privacy breach and how we will deal with a privacy complaint.
We can be contacted by email at customerservice@dollarcurtains.com.au, by mail to Building 8, 97-107 Canterbury Rd, Kilsyth VIC 3137 or via phone on 03 9237 1200.
Dollar Curtains & Blinds Pty Ltd ACN 068 338 787 and its related entities (we, us, our) is collecting your personal information to assess your application and suitability for employment with us and, if you accept a position with us, to administer and manage your ongoing employment.
In addition to the information you provide to us directly (including via any application and pre-employment forms), we may also collect information about you from third parties, such as referees (e.g. previous employers), from government agencies and background screening providers (e.g. criminal and credit history checks) and academic and professional bodies (e.g. to validate details and currency of qualifications).
If you are successful and join us as an employee, we may:
If you do not provide any of the information requested, we may not be able to properly consider your application or make an offer for employment.
To assess and progress your application and administer your ongoing employment, we may disclose the personal information we collect to:
Some of the service providers and suppliers we utilise are located outside of Australia (including in China), and so your personal information may be disclosed to recipients outside Australia.
Our privacy policy available at https://www.dollarcurtainsandblinds.com.au/more-from-us/privacy-policy/ states how you can seek to access or correct any personal information we hold about you, how to complain about a privacy breach and how we will deal with a privacy complaint.
We can be contacted by email at customerservice@dollarcurtains.com.au, by mail to Building 8, 97-107 Canterbury Rd, Kilsyth VIC 3137 or via phone on 03 9237 1200.
Dollar Curtains & Blinds Pty Ltd ACN 068 338 787 and its related entities (we, us, our) is collecting your personal information in order to provide you with a free quote and if you elect to proceed with a purchase, to fulfill your purchase, and to contact you in connection with the foregoing. If you do not provide this information to us, we will not be able to provide you with a free quote or fulfill any order requests.
In order to provide you with a quote and, if appliable, fulfill any purchases you wish to make, we may disclose your personal information to third parties such as members of our franchise network and to service providers and suppliers that assist us with providing the free quote and fulfilling orders (such as the third party product manufacturer and delivery partners), some of whom may be located outside Australia. Our plantation shutter manufacturer is located in China, and if a purchase is made, the information disclosed to the manufacturer is generally limited to the customer’s surname only.
Our privacy policy, available at https://www.dollarcurtainsandblinds.com.au/more-from-us/privacy-policy/, states how you can seek to access or correct any personal information we hold about you, how to complain about a privacy breach and how we will deal with a privacy complaint.
We can be contacted by email at customerservice@dollarcurtains.com.au, by mail to Building 8, 97-107 Canterbury Rd, Kilsyth VIC 3137 or via phone on 03 9237 1200.