News

2014 Winner Excellence in Customer Service from the Australian Business Quality Awards

Danielle Crosby - Wednesday, May 20, 2015

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Strong focus on customer satisfaction leads Dollar Curtains & Blinds to win the Gold Award

Dollar Curtains & Blinds, Australia’s leading window furnishing specialists, achieved the esteemed Australian Business Quality Award for successfully adhering to its high service standards and going beyond customers’ needs.

Now in its 7th year, the Australian Business Quality Awards acknowledges enterprises that exhibit outstanding service levels as assessed by their customers. The organisation measures businesses against a range of internationally-recognised principles of best practice in customer service.

“We are truly proud of this accomplishment which clearly demonstrates our commitment to please our customers by providing the highest level of quality and service in the window furnishings market'. In our business, we walk the talk as we deliver on our promise and more,” shared Danielle Crosby, Marketing Manager at Dollar Curtains & Blinds.

Established in 1967 as a family business in Melbourne’s eastern suburbs, Dollar Curtains & Blinds has been pushing the boundaries of quality and innovation in Australian manufactured window treatments for over 48 years.

The company has evolved since those early days, all the while retaining a strong family ethos. Dollar Curtains & Blinds now operates two fully functional manufacturing facilities, 35 stores servicing the entire Melbourne market, and a successful franchise business which are also all locally owned and operated.

The reasons behind the business’ longevity and market strength are diverse, but one element that unites them is an ongoing commitment to offer more to our customers – More.

Recounting an experience with Dollar Curtains & Blinds one of its customers related, The outcome has far exceeded my expectations. They were so helpful and patient with me, as I really didn’t know what I wanted (needed). The product and construction of the blinds and the installation is perfect. I think it is important that when you receive such excellent customer service and products that it gets noticed. I will be recommending them to all my family and friends”

Equally satisfied with Dollar Curtains & Blinds another customer said, “We were very happy with the customer service from Dollar Curtains. The staff at the Niddrie branch were very friendly and most helpful. Helen who measured up was very professional and guiding us through what would be suitable. John who was very organised installing provided excellent service as well”

The Australian Business Quality Awards aim to raise the bar in customer service by encouraging businesses to be the best at what they do and rewarding those who excel in their respective fields. Open to any enterprise, regardless of its size and the nature of its business, the awards evaluate how effective an enterprise is in performing against its own and best practice customer service standards.

According to the organisation, “Customers always look for the best service, which positively impacts the business in various facets, from recall to word of mouth and repeat business that all affect the bottom line. The awards not only give the business the recognition it deserves but also identifies aspects that surpass customer expectations and those that have room for improvement.”

Providing a good indication of which businesses have strong customer satisfaction ratings, the Australian Business Quality Awards bestows the Bronze Award to enterprises that garner a score of 70% to 80%, the Silver Award for an 80% to 90% score, and the prestigious Gold Award for a score of 90% or higher.

 

Curtains, Blinds & Shutters for Winter Energy Efficiency

Danielle Crosby - Monday, May 04, 2015

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Purchasing window coverings from dollar curtains & blinds is a great way to enhance your interior design scheme, but importantly, it will also save you energy and money.

The right window coverings will insulate your windows, resulting in greater control over the interior temperature of your home and significant savings on your power bills.

Uncovered windows are responsible for up to 40 per cent of heat loss from a home in winter, and up to 50 per cent of unwanted heat gain in summer. A one degree fall in temperature in your home adds 10 per cent to your heating bill. Conversely an increase in temperature in summer adds significantly to the energy required for cooling.

Dollar Curtains & Blinds specialises in a number of products that can make a difference to your energy consumption and your bank balance!

Curtains

By choosing drapes from Dollar Curtains & Blinds, you can preserve up to 20 per cent of the total heat in your home, creating a trapped layer of air between the fabric and the window, which results in an insulating air pocket. Studies demonstrate that curtains made from block out fabric can reduce heat gains by 33 per cent. Curtains also stay cooler than other window treatments in the summer because their pleats and folds lose heat through convection.

Linings

Adding Dollar Curtains & Blinds lining onto your curtains creates a second layer of trapped air and further insulation. It is also the highest quality lining available - Australian Made, manufactured in Melbourne and ISO Certified to 9001- 2008.

Pelmets

Our boxed pelmets form a barrier that stops the warm air that has risen to the top of the room from escaping over the top of the curtain and through the window. The pelmets also stop air coming back through the glass in summer by trapping it under the pelmet before it gets into the room.

Roman blinds

The fabric layers in our roman blinds create an insulating air barrier, resulting in reduced heat loss in winter and the retention of a cool interior temperature in summer. An ideal product to use in conjunction with pelmets and drapes, our soft romans can be further enhanced through the addition of soft facing fabric, meaning the window is effectively being covered with a double layer of material.

Venetian blinds

The slats in our venetian blinds allow you to control light and ventilation, you can adjust the slats to block and reflect direct sunlight onto a light coloured ceiling, which will diffuse the light without much heat or glare.

Cellular blinds

The unique construction of our cellular blinds allows air to be trapped within each cell, creating a layer of insulation, cooling or heating the air to the internal temperature before it is released. This results in savings of up to 32%* on your energy costs.

Roller blinds

Dollar Curtains & Blinds roller blinds are available in UV filtering and energy reflective fabrics which help control the amount of energy that enters and exits the room and vice versa.

dual roller blinds

Our dual or double roller blinds double the insulation; by having two blinds you are creating two air pockets to trap the air and cool or heat it before it enters.

plantation shutters

Dollar Curtains & Blinds shutters are ideal for UV protection in summer, the louvres allow ventilation and natural daylight to enter a room, while blocking out heat and glare. In winter when the louvres are closed the timber barrier insulates.

external roller shutters

Our external roller shutters offer weather protection all year round, resulting in up to 40% energy savings on a homes heating and cooling.

awnings

Our awnings are ideal for regulating the amount of solar energy that reaches the facade of your home. They can greatly improve your home’s energy efficiency in summer, reducing solar heat gain by up to 77% on windows. Our adjustable or retractable awnings can then be rolled up in the winter to let the sun warm your house.

Watch the Ad

Curtains, Blinds, Shutters & Awnings in Merimbula, Bega, Tathra, Pambula and Eden!

Danielle Crosby - Friday, May 01, 2015

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At our Dollar Curtains & Blinds Merimbula store we not only service the Merimbula area but we come out for measure & quotes too Bega, Tathra, Pambula & Eden.

We come to you to design, measure, quote and install whatever it is your looking for. Dollar Curtains & Blinds is unique as it specialises in both curtains and blinds, as well as outdoor window treatments, awnings, alfresco blinds and homewares. We can safely claim to offer the largest range of window furnishing and home décor products in Australia, most of them made in Melbourne.

Our Merimbula store has also moved to a new store location - 9 Market Street Merimbula! It has full retail displays which mean you can see, touch and feel before you decide. We don't want you to have to try and guess from using a tiny fabric sample. Don't risk it, If you come into our showrooms you can get MORE of an idea how it will look with the finished product.

We offer the largest range of fabrics and samples, with hundreds of fabric designs, 30 of which are exclusive to Dollar Curtains & Blinds.

If you shop with us, you'll have access to generously sized samples, ensuring you are able to accurately visualise how our products will look in your home. We're even able to offer you full length curtain samples to take home and hang up.

If you live in the Merimbula, Bega, Tathra, Pambula or Eden ideas call 6495 4900 to book in your FREE measure & quote for Curtains, Blinds, Shutters, Awnings or Homewares!

For more information on our Merimbula store head to their Google+ page - https://plus.google.com/107737143852629843637/posts or too their Facebook page - https://www.facebook.com/dcbmerimbula

Less Cute, More Chic: The Path to a Sophisticated Nursery

Danielle Crosby - Monday, April 13, 2015

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Here are some tips from houzz on how to make your babies' rooms effortlessly stylish and just as fun without resorting to cliché colours and motifs.

Embrace Your Love of Pink ... You Know You Want To

Danielle Crosby - Friday, April 03, 2015

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Here are some tips from houzz on how to accept your love of pink in your home - its both uplifting and nurturing, click below to be inspired!

Plantation Shutters & Sheer Curtains

Danielle Crosby - Tuesday, March 31, 2015

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Plantation shutters & sheers as seen on the block triple threat

Plantation shutters can transform your home offering you complete flexibility with light control, privacy and insulation, and above all they are a window treatment that will increase the value of your home. So its no wonder why contestants on The Block Triple Threat are getting on board and fitting out their windows with Plantation Shutters, adding clean lines and a stylish finish.

Several of The Block contestants have opted for white plantation shutters through their bedrooms, living areas, bathrooms and ensuites. Theres not a more sleek and contemporary colour choice than white. The light colour choice also tends to recede which aids in opening up the spaces and making smaller rooms feel larger.

Plantation Shutters have been a key design statement in several Block contestants bathrooms & ensuites. New generation PVC shutters would be used in these wet rooms as they are UV and water resistant to withstand fading, cracking or warping, perfect for windows or doors directly adjacent to these areas.

Along with shutters, The Block contestants have utilised sheer curtains throughout The Triple Threat season and past seasons. Sheer Curtains really do set the tone for The Block rooms interiors. The Block sheers create softly filtered light and allow for views outside to be enjoyed whilst providing privacy. Sheer Curtains add softness and bring a sense of relaxation to the rooms.

A renovation which has perfectly used the combination of plantation shutters and sheer curtains is this contemporary home in our capital city of Canberra. In this home Dollar Curtains & Blinds meet the brief perfectly creating the ultimate refined look for their clients.

If you are interested in getting plantation shutters or sheer curtains, or both, we can come out to your home for an FREE measure & quote. It is more affordable than you think to achieve the same look as what you've seen on The Block Triple Threat. And we can help do it all for you!

Contact us on 03 9237 1200 to find your closet store or fill out our free measure & quote form below.

Protect Your Privacy With Wonderful Window Treatments

Danielle Crosby - Friday, March 20, 2015

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Here are some tips on how to screen out those nosy neighbours without blocking out the light with these elegant ideas from Houzz!

10% Off Blinds Made in Wilson's Blind Fabrics

Danielle Crosby - Wednesday, February 04, 2015

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Need some blinds? We are on SALE! Shop now at Dollar Curtains & Blinds and get 10% OFF on Blinds made with Wilson's Blind Fabrics!

If you are looking for light-filtering quality of fabrics, along with a stylish look with an elegant and refined finish, then our functional and on trend Wilson's Fabrics are the perfect fit for you!

The majority of Wilson's Blind Fabrics are also Australian Made..

Why buy Wilson's Australian Made Blind Fabrics?..

  • Fade Resistant
  • Stain Resistant – protected with Teflon Coating
  • It has a superior coating quality
  • It's long lasting and durable
  • Lead Free and PVC Free
  • Made using superior PITCH BLACK Blockout Coating
  • Oeko Tex Certified (NO Harmful chemicals used)
  • UPF 50+ - Excellent UV Protection

Don't miss out! The sale starts today and ends on the 31st of March 2015 so book in a free measure & quote or visit one of our stores today.

THE FINE PRINT

Offer Excludes Installation. Discount does not apply with any other offer and is only valid on Wilson Blind Fabrics included in our range. The 10% Discount must be processed at the time of purchase. Offer is only valid from the 3rd February 2015 until 31st March 2015.

Pantone Colour of the Year 2015 - Masaria

Danielle Crosby - Friday, December 12, 2014

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Pantone have selected their Colour of the Year for 2015 - the earthy and robust Marsala 18-1438.

Pantone's yearly colour pick often serves as a good indication of what shades to expect in the coming year from housewares, home and industrial design.

The impactful, full-bodied qualities of Marsala make for an elegant, grounded statement color when used on its own or as a strong accent to many other colors.

Pantone Colour of the Year 2015 - Masaria

A Tasteful Hue

Much like the fortified wine that gives Marsala its name, this tasteful hue embodies the satisfying richness of a fulfilling meal while its grounding red-brown roots emanate a sophisticated, natural earthiness.

Pantone Colour of the Year 2015 - Masaria

A Hearty Yet Stylish Tone

Add elegance to any room by incorporating this rich and welcoming hue in accent pieces, accessories and paint. Marsala’s plush characteristics are enhanced when the color is applied to textured surfaces, making it an ideal choice for rugs and upholstered living room furniture.

Pantone Colour of the Year 2015 - Masaria

Wondering how you might be able to incorporate 2015's hottest colour into your decor? Charles Parson's have picked a number of their beautiful fabrics so you can try a splash of Marsala with your upholstery or drapery.

Leatrice Eiseman, Executive Director of the Pantone Color Institute, says the hue will be incredibly popular in the New Year. Eiseman and her team travel the world to observe color at play.

"Hardy, robust, satisfying, fulfilling," she said of the shade. "At the same time, there's a certain glamour that's attached to this color." They see Marsala being used in any number of ways, be it an accent wall in a living room or office, a swipe of eye shadow mixed with bronze for a metallic look, a throw pillow, the exterior of a car, or a bit of jewelry evoking the 1950s. "It really does embody a certain amount of confidence and stability," Eiseman added.

"It's a color that you can mix with what you already own," she explained. "You can add just a touch of it. That's the intent and purpose. It is not the color that swallows the world."

How can you incorporate 2015's hottest colour into your decor? Try a splash of Marsala with your upholstery or drapery - Charles Parsons Interiors have a number of options in this glamourous shade!

Pantone Colour of the Year 2015 - Masaria

For more visit Charles Parsons Interiors or Pantone's website.

Rotary Donations In Kind

Danielle Crosby - Thursday, December 11, 2014

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We are very proud to be supporters of the Rotary Donations In Kind. We donate hundreds of rolls of old fabrics which are then distributed to people in need, including to East Timor and made into valued practical items such as rice bags, clothing and cushions!

So far this century the Rotary Donations In Kind has been able to ship 367 containers with a overseas aid value of $37,754,000.

Welcome to Rotary Donations In Kind

Rotary Donations In Kind is a major recycling operation, run by volunteers, that gives suitable goods to people in need, for free.

The West Footscray Store is part of the National Rotary Donations In Kind Store network, which is Rotary Australia’s largest ongoing project and the West Footscray Store is the largest in Victoria.

A Donations In Kind (DIK) project is often the most practical and cost effective way to help people in developing countries and it also provides excellent opportunities to help local communities.

It provides Rotarians, the Public and Corporate Sector with the chance to make a meaningful difference in the lives of people who need our help.

It provides Rotarians with opportunities to use all of their resources; their intellect, skills and contacts, their labour and their ability to raise funds.

There is an opportunity for everyone no matter where they are located or the time available, to get involved and make a difference.

Rotary Donations In Kind

History

DIK’s roots go back 50 years, when Australian Rotarians began hands-on projects overseas and it became obvious that surplus material in Australia would be very valuable. It is part of Rotary Australia World Community Service (RAWCS) a group that assists with practical projects in developing countries. Click here for more information on RAWCS and DIK nationally.

West Footscray Shipping Activity

West Footscray Shipping Activity Results
Container shipped 2012-13 47 * 20’ container units
Containers shipped since 2000 367 containers to 21 countries (1/7/13)
Hours worked - 2012-13
Since 2000
Hours 10,898 value $328,959
Hours 102,342 value $2,933,00
Freight cost - 2012-13 $116,548 * this figure includes some expenditure on plant and equipment
Running Cost - 2012-13 Although the rent is discounted the annual running costs were $59,358 which is fully funded by rotary clubs

Material Required

While the major focus is on Education, Health, Supporting Communities and Business Development, there is also a great need to help the underprivileged so common in developing countries. Because the people involved fully research the projects they understand exactly what is required and have the experience and imagination to adapt. Most people have useful material in their homes or business.

Recycling

Donations In Kind is one of the most cost effective recycling operations in the Australia. It is run by volunteers and the operation is funded by Rotary. There is an opportunity for everyone who cares about our future to work with enthusiastic people who make real difference.

Volunteering Opportunities

Everyone Rotarians and members of the public can get involved - in your home, with your Rotary Club, in your community or working in the store.

Corporate Support

Being seen as good Corporate Citizens is vital to modern organizations and the responsible disposal of surplus material is an important factor. Increasingly organizations are choosing Rotary Donations In Kind as the safest and best option for the reusable goods they no longer require. Because Rotary operates in 214 countries and distributes the goods regardless of race, religion or politics, there can be no claims of bias. Rotary fully funds the operation and people in genuine need receive the goods for free. Donated goods are not sold to fund the operation. Donations In Kind will fully comply with any restrictions on where and how goods can be used. They won’t end up on a market stall locally or overseas.

Anonymity or Promotion: If requested we guarantee anonymity. Alternatively we can provide promotional material for your internal use, promotion in Rotary Media, a media package for your use and where possible promotion in the media.

Tax and other benefits as a business based organization we understand corporate issues and requirements. Click here for more information

Rotary Club Involvement

Given the range of options there is something to suit every Member and Club.

Projects

There are projects available to suit Clubs resources, Skills and Contacts, labour and fundraising. There are projects to individuals interests and resources.

East Timor

Because of their location and the interests of the local Rotary Clubs some Donations In Kind Stores regularly ship to particular countries. The West Footscray makes regular shipments and helps Interstate Rotary Clubs and supporter groups to ship goods to East Timor.

For more information on this great project visit http://www.rotarydik.org


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